Everything You Need To Know About Cloud Voice

admin February 7, 2023
Updated 2023/02/07 at 6:58 PM

It’s rare to come across an office today where employees are still using computers without internet connectivity. The thought of not being able to store documents in the cloud and collaborate with others, or reverting to the era of floppy disks, seems almost impossible to imagine.

Despite business leaders’ increasing emphasis on effective communication, the humble landline telephone, a technology dating back to the 1800s, is often overlooked. It’s not uncommon for companies to still rely on outdated on-site PBX systems, lacking basic features such as a functioning speakerphone or the capability to transfer calls seamlessly. If this describes your business, it’s high time to consider switching to Cloud Voice for a much-needed upgrade.

What Is Cloud?

The term “cloud” can be confusing, so let’s define it. Cloud services refer to the storage of your business data and services on remote systems that are connected to the internet. With these services, you can access your business information anytime, anywhere, and from any device, eliminating the need for data transfers between locations. Simply, cloud computing is a collection of software and services that store data online instead of on your local IT hardware. Some examples of cloud services include Microsoft OneDrive, Dropbox, Google Drive, and Apple iCloud, to name a few.

The beauty of the cloud lies in its accessibility, as all of your information and documents can be retrieved with just an internet connection. It is a great solution for conserving valuable storage space on your hardware. By utilising cloud services, you can save on the cost of costly computer hardware and storage drives. Moreover, you can modify files and documents from any location, save the changes, and continue your work at the office. If your business has yet to adopt cloud services, now is an excellent time to start as the new year begins.

How Does Cloud Voice Work?

Cloud voice services provide a streamlined web interface with a variety of telephone management services. It includes storage of call history, voicemails, and recorded data. You can customise the settings to fit your business requirements and keep track of all business-related phone calls with the option to record and monitor them.

Cloud voice services can assist with future training and provide a record of all business communications. During busy periods, the auto attendant feature can redirect calls to appropriate departments, saving time and costs associated with manual handling by a staff member. Improving customer service is made easier with these services.

Why Should You Switch To Cloud Voice?

Here we are describing some reasons why you need to switch to a cloud voice service:

Reduced On-premises Hardware 

Cloud-based communication technology eliminates the need for on-premise hardware except for the actual phones and headsets used for communication. It is simple for providers to manage and maintain, as there is no need for a technician to be physically present in case of any issues.


Cloud-based communication allows employees to make calls from their preferred devices, regardless of location. Organisations can easily add or remove users and enable new features through the internet. As working requirements evolve, cloud voice services offer flexibility to accommodate the needs of every employee. Optimising your telephone system allows you to work from anywhere, including remote locations and shared workspaces. The system streamlines communication by providing a single number that can reach an employee’s desk or mobile phone, with the option to keep your existing number or choose a new one.

Lower Operational Cost

With Cloud Voice, you pay a monthly fee that covers maintenance, upgrades, and patches under the managed contract. It results in a consistent operating expense, making budgeting and resource management easier, in contrast to the traditional model of a large initial capital outlay followed by unpredictable service and maintenance costs. Cloud Voice provides not only predictable expenses but also offers substantial savings. On average, organisations that switch to Cloud Voice see a reduction of 90% in international call costs, 75% in operational costs, and 40% in local call costs.

Data Security

A common concern among users is the security of data in cloud-based communication. Rest assured, data stored in the cloud is secure due to the implementation of information security measures and accompanying documentation to confirm its safety and isolation.

Seamless Integration

Lastly, the ease of implementation is a notable advantage of Cloud Voice. As a managed service, implementation is managed by the provider, making the process straightforward. Assess your current phones and communication technology, determine the bandwidth requirements for your organisation, and configure the devices and software. Upon completion, you will have access to quality customer support if necessary.


In conclusion, Cloud Voice is a modern and effective solution for businesses seeking to upgrade their communication technology. It provides accessibility, flexibility, lower operational costs, data security, and seamless integration. With the ability to make calls from any device, anywhere, and the option to keep track of all business-related phone calls, Cloud Voice offers a streamlined web interface with various telephone management services. The reduced need for on-premise hardware and predictable expenses make budgeting and resource management easier, while the security measures implemented by providers ensure the safety and isolation of data. For businesses looking to optimise their communication and improve customer service, switching to Cloud Voice is a smart choice.

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